Terms & Conditions

With a government registration, Mission Nepal is a reputable and trustworthy trekking company in Nepal committed to providing our clients with the best services available. We work hard to provide services that are superior to others in order to improve the nation’s tourism industry. Our top concern is making sure our customers are happy and satisfied.

Before reserving your travel with us, please carefully read our terms and conditions! These rules and regulations are in force as of the day you made your travel reservation with us:

Additional Information:

• All payments are subject to verification by our payment processor.
• In exceptional circumstances, alternative payment arrangements may be considered at Greenline Travel & Tourism’s discretion.

General Cancellations:

Cancellations of bookings of tours or tour packages must be notified in writing with a minimum of 30 days’ notice prior to departure or within the specified period allowed as stipulated in the specific tour or tour package. All cancellations must be confirmed by the company in writing to be effective. Refund rates are based on the date we receive your written cancellation notice.

Cancellation Fees:
For individual components supplied by a third party (ies), e.g., train services, air tickets, cruises, etc.; cancellation fee under the terms and conditions of the third party (ies) shall apply. The cancellation fee of the third party (ies) will include a refund administrative fee and any deposit committed to their suppliers to secure confirmation of the services requested.  Should the cancellation be made in less than 30 days, the following condition shall apply:.

Please note:

• This policy applies to the entire booking made through Mission Nepali Holidays.
• Individual components supplied by third parties (e.g., airlines, hotels) may have stricter cancellation policies. In such cases, their specific cancellation fees will apply.
• Mission Nepal Holidays reserves the right to adjust this policy at any time.

Additional Considerations:

• Non-refundable deposits: Certain tours or travel components may require a non-refundable deposit at the time of booking. This deposit will be deducted from any applicable refunds.
• Travel Insurance: We strongly recommend purchasing travel insurance to protect yourself against unforeseen circumstances that may force you to cancel your trip.
• Mission Nepal & Tourism Cancellations: In the rare event that Mission Nepal Holidays cancels a tour due to unforeseen circumstances (e.g., insufficient participants), you will receive a full refund of the monies paid.

No-show charges 
If a guest or passenger does not arrive on the expected date and time or is not present at the designated pick-up point for pick-up or transfer to the destination, the amount paid for the specific tour or package shall be forfeited/non-refundable.

Unutilized Service 
The company does not bear any responsibility for refunds for the unutilized service, transportation, accommodation, or sightseeing tours that are included in the land arrangement package.
The Company reserves the right to withdraw any itinerary or booking made and decline or refuse any guest or passenger as a member of the tour who acts delinquently so as to endanger the health, safety, comfort, and enjoyment of other guests or passengers on the tour. In this respect, the company shall not make any refund for the unutilized portion of the tour.

Exclusion / Limitation Liability 
Mission Nepal Holidays shall not be liable for any cost, expenses, or damages whatsoever incurred or suffered by guests or passengers arising from any of the following events:

1. National or local emergency, acts or omissions of any government or governmental authority or agency, insurrection, civil disorder, war or military operations
2. Industrial disputes of any kind, strikes, lock-outs, stoppages or restraints of labour
3. Traffic congestion, vehicle breakdown, obstruction of any public/private road, highway, sea or air passage
4. Accidents of any kind occurring during the Customer’s independent activities
5. Theft, robbery, lost property/luggage or food poisoning
6. Isolation as a result of infectious diseases or any condition likely to endanger the health or safety of tour members or impair their reasonable comfort
7. Any cancellation, amendment or alteration of tour itinerary, hotel accommodation or tour services as a result of any of the aforementioned events or as a result of any decision, act or omission of the Company principle(s), their agents, servants or any of them.

Mission Nepal Holidays acts only as agents for the hotel, bus, or car companies, railroad or steamship lines, or owners of contractors providing accommodation, transportation, or other services, and all coupons, exchange orders, and receipts, are subject to any and all tariffs, terms, and conditions under which any accommodation, transportation, or other services whatsoever are provided by such hotels, airlines, bus, or car companies, railroad, steamship lines, or owners or contracts. The Company shall not be liable or responsible for death or injury to any person or loss of damage to any property or otherwise including baggage, whether due to its, or its servant agents, or employees, negligence or otherwise arising out of or in connection with any accommodation, transportation or other services, or resulting directly or indirectly from act of God, dangerous incidents of the sea, fire, breakdown in machinery or equipment, acts of Government or other authorities, wars, whether declared or not, hostilities, civil disturbances, strikes, riots, theft, pilferage, epidemics, quarantine, medical or custom regulations, delays or cancellations or changes in schedules or itinerary, or over bookings or defaults or from any causes beyond the Company’s control or through the acts of defaults of the hotels, airlines, bus or car companies, railroads, steamships lines or owners or contractor providing accommodation, transportation, or other services of for any loss or damage resulting from improper or insufficient  passport, visas, or other documents and that neither the Company nor its servants, agents or employees shall be or become liable or responsible for any additional expense or liability sustained or incurred by the tour participant as a result of any of the foregoing causes.

Medical Issue
Medical advice must be given to us, Mission Nepal Holidays, in writing, at or prior to booking, of any physical, emotional, or mental condition, that may require professional attention during the trip or may require the use of special equipment. If the passenger fails to disclose any such conditions, the company organizer reserves the right to refuse to allow the passenger to take the trip, and the passenger will forfeit the trip cost. In such an event, The Organizer shall have no liability, financial or otherwise. 
If the passenger is so challenged, they must bring and be responsible for all necessary items related to their own condition. If any such condition arises after the trip is booked, medical advice must be given in writing immediately. Failure to advise shall release The Organizer and all professional personnel from any liability related to such condition or its treatment. 
Passenger for health and safety during the tour is The Organizer’s first concern, but The Organizer is not a medical facility. Passengers should be in good health to participate in Group Tours. 
The Organizer is not responsible for the costs of any medical treatment that passengers may require during the tour. Under no circumstances is The Organizer responsible for the quality of medical care, or lack thereof, the passenger may receive while on the trip.

Claims and Refund Policy
All claims against Mission Nepal Holidays must be made in writing within fourteen (14) days after the completion of the tour, failing which the company accepts no responsibility. All disputes, if any, will be subjected to the UAE Court of Law. Refunds will be done only through the Original Mode of Payment.